Refund policy

RecPak 30-Day Return and Refund Policy

At RecPak, we stand behind the quality and performance of our products. We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a straightforward 30-day return and refund policy.

Eligibility:

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused, in the same condition you received them, and in the original packaging.
  • Sale items and promotional items marked as final sale are not eligible for return.

How to Return:

  1. Email our customer service team at hello@recpak.co to initiate your return.
  2. Include your order number and reason for return in your email.
  3. Our team will provide you with a return shipping label and instructions.
  4. Pack your item(s) securely in the original packaging.
  5. Attach the provided return shipping label to your package.
  6. Drop off the package at your nearest carrier location.

Refund Process:

  • Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 5-10 business days.
  • The cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges:

  • We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at hello@recpak.co. We'll make it right.